Frequently asked question
Do you offer returns?
Sorry, we do not offer returns. We offer exchange only for the same item. Please visit our store policy section for more information.
Do you offer local pick-up?
Sorry, no local pickup at this time. All orders will be shipped to address provided by customer.
Where is my order?
Orders may take up to 3 business days to be processed. Once processed, orders may take 3-5 business days to ship. Tracking information is sent with every order. We ask that you please keep these time frames in mind when placing an order. If outside of the time frames listed and you have not received tracking information, please feel free to contact us via email at firstname.lastname@example.org.
I like my styles but they don’t fit!
Too small or too large? No worries! Log in to your account here and request an exchange. No account? Send us an email (email@example.com) or fill out our contact form.
**Be sure to check our store policies page for more information on exchanges as some items may not be eligible.
How long does shipping take?
Standard U.S. shipping may take 3-5* business days to arrive once shipped. *This is an estimated time frame and excludes holidays and weekends.
What are the shipping costs?
Pricing will be calculated at checkout. We utilize USPS for our shipping at this time.
I signed up! What now?
That's it! Be on the lookout for emails about sales, restocks, new arrivals and more! Thank you for becoming a Drip Doll!